Refund Policy

Effective Date: April 15, 2026 | Last Updated: April 15, 2026

1. Overview

At Wing Snob, customer satisfaction is at the heart of everything we do. We take great pride in preparing fresh, high-quality food products and delivering an exceptional experience to every customer. However, we understand that situations may arise where a refund or exchange is necessary. This Refund Policy outlines your rights, our responsibilities, and the procedures for requesting refunds, exchanges, and cancellations in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state regulations.

This policy applies to all orders placed directly through our website wingsnobchick.top, by phone, or through any affiliated ordering platforms linked to Wing Snob. If you placed your order through a third-party delivery service, please refer to that platform's respective refund and dispute policies, as they may differ from the terms described here.

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances:

• Incorrect Order: You received an item that does not match what you ordered (wrong item, wrong size, wrong flavor, or missing items).
• Food Quality Issues: The food was received in an unsatisfactory condition, including items that were undercooked, spoiled, contaminated, or otherwise unfit for consumption.
• Allergic Reaction Concerns: An item was prepared with an ingredient you explicitly requested to be excluded, and you have documented evidence or a reasonable basis for your concern.
• Order Not Delivered: Your order was confirmed and charged but was never delivered, and the delivery partner or our staff cannot confirm delivery.
• Duplicate Charges: Your payment method was charged more than once for the same order.
• Significant Delay: Your order was excessively delayed beyond the estimated delivery or pickup time without prior notification, and the food quality was compromised as a result.

Refund requests that do not fall within the above categories will be reviewed on a case-by-case basis at the discretion of Wing Snob management. We reserve the right to deny any refund request that does not meet our eligibility criteria or that we believe to be fraudulent or in bad faith.

3. Timeframes for Refund Requests

To be eligible for a refund, you must submit your request within the following timeframes:

We strongly encourage customers to inspect their orders upon receipt and report any issues as promptly as possible. Requests submitted after the applicable deadline may not be honored, as perishable food items cannot be assessed accurately after a reasonable period of time has elapsed.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for refunds:

• Orders where the customer provided an incorrect delivery address and the food was delivered to that address.
• Orders where the customer was unavailable to receive delivery after multiple contact attempts by our delivery staff.
• Items that were consumed in full or in significant part before a complaint was raised.
• Customer preference changes after the order has been prepared (e.g., changing your mind about flavors or sauces after the food is ready).
• Promotional, discounted, or complimentary items provided as part of a special offer, unless the items are defective or incorrect.
• Delivery fees and service charges, unless the non-delivery was due to an error on our part.
• Catering deposits where preparation has already commenced.
• Orders where dissatisfaction is based solely on personal taste preferences, as food quality and flavor are subjective.

5. How to Request a Refund (Step-by-Step)

If you believe you are entitled to a refund, please follow the steps below to submit your request:

1. Step 1 — Gather Your Information: Before contacting us, please have the following information ready:
   • Your full name and contact information
   • Your order number or confirmation email
   • The date and time of your order
   • A clear description of the issue
   • Photographic evidence (if applicable — especially for food quality or incorrect item issues)
2. Step 2 — Contact Wing Snob: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: wingsnobchick.top
   Please use the subject line "Refund Request — Order #[Your Order Number]" when emailing us to ensure prompt processing.
3. Step 3 — Submit Supporting Documentation: Attach any relevant photos, receipts, or screenshots that support your claim. Clear images of incorrect items or food quality issues significantly expedite the review process.
4. Step 4 — Await Confirmation: Our team will acknowledge receipt of your refund request within 1–2 business days. We may reach out for additional information if needed.
5. Step 5 — Review and Decision: Wing Snob will review your request and provide a final determination within 3–5 business days of receiving all necessary information.
6. Step 6 — Refund Issued: If your refund is approved, it will be processed according to the timelines outlined in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account depends on the original payment method used:

Please note that Wing Snob initiates refunds promptly upon approval, but we are not responsible for delays caused by your financial institution or payment processor. If you have not received your refund within the stated timeframe, we recommend contacting your bank or card issuer directly before reaching out to us.

7. Partial Refunds

In certain situations, Wing Snob may issue a partial refund rather than a full refund. Partial refunds may be granted under the following conditions:

• Only a portion of your order was incorrect or unsatisfactory, while the remainder was prepared and delivered correctly.
• The order was partially consumed before the issue was reported, and only the unconsumed portion is in dispute.
• The order experienced a minor delay, but the food was still delivered in acceptable condition.
• An item substitution was made due to ingredient unavailability, and you were not adequately notified in advance.
• A promotional discount was applied at the time of order and only certain items qualify for a refund.

The amount of any partial refund will be calculated based on the proportional value of the affected items relative to your total order. Wing Snob will communicate the approved partial refund amount to you prior to processing and will seek your acknowledgment where appropriate.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob's ability to offer direct exchanges is limited. However, we will make every effort to resolve your concern in a satisfactory manner:

• Incorrect Items (Same Visit or Delivery): If you notice an incorrect item while still at our location, we will remake your order at no additional charge.
• Delivery Orders: If you received an incorrect item via delivery and you contact us within 2 hours of delivery, we may offer to send a replacement item at no charge, subject to availability and delivery logistics. This option may not be available in all circumstances.
• Store Credit Option: As an alternative to a monetary refund, we may offer store credit of equivalent or greater value to be used on a future order. This option is entirely voluntary and at the customer's discretion.

We do not offer exchanges for items that have been consumed, partially eaten, or held for extended periods after delivery. All exchange requests are subject to the same eligibility conditions and timeframes outlined in this policy.

9. Cancellation Policy

We understand that plans can change, and we will accommodate order cancellations where operationally possible. Please review the following cancellation terms:

9.1 Standard Orders

• Orders may be cancelled for a full refund if the cancellation request is submitted within 5 minutes of placing the order and before food preparation has commenced.
• Once food preparation has begun, cancellations are generally not accepted, and no refund will be issued.
• If you need to cancel, please contact us immediately by phone or email with your order number.

9.2 Catering and Large Group Orders

• Catering orders require a minimum of 48 hours' notice prior to the scheduled event date for a full refund of any deposit paid.
• Cancellations made between 24–48 hours before the event will receive a 50% refund of any deposit.
• Cancellations made less than 24 hours before the event are non-refundable, as ingredients and staff resources will have been committed.

9.3 Pre-Orders and Scheduled Orders

Pre-orders and scheduled future orders may be cancelled up to 24 hours before the scheduled preparation time for a full refund. Cancellations within 24 hours of the scheduled time will be treated as standard order cancellations as described above.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob offers the following dispute resolution process in accordance with the FTC Act and applicable U.S. consumer protection regulations:

1. Internal Escalation: Request that your case be escalated to a Wing Snob manager or supervisor. You may do so by emailing [email protected] with the subject line "Escalated Dispute — Order #[Your Order Number]." A senior team member will review your case within 5 business days.
2. Written Formal Complaint: If escalation does not resolve your concern, you may submit a formal written complaint to Wing Snob at the contact details listed in Section 11. We will provide a written response within 10 business days.
3. Chargeback Rights: As a consumer in the United States, you retain the right to initiate a chargeback dispute with your credit card issuer or bank under applicable federal and state regulations. We encourage you to exhaust our internal dispute process before initiating a chargeback, as this allows us to resolve the issue more efficiently.
4. Consumer Protection Agencies: You may file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or with your state's consumer protection office if you believe your consumer rights have been violated.
5. Mediation: For disputes involving amounts greater than $500, either party may request non-binding mediation as a first step prior to formal legal proceedings. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

Wing Snob is committed to resolving all disputes in good faith and in a timely manner. We value your patronage and will always strive to find a fair and reasonable resolution.

11. Contact Information for Refund Requests

For all refund inquiries, cancellation requests, or order disputes, please contact Wing Snob using the details below:

12. Changes to This Policy

Wing Snob reserves the right to modify, update, or revise this Refund Policy at any time. Any changes will be posted on our website at wingsnobchick.top with an updated effective date. Your continued use of our services after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed of any updates.